Privacy Policy
Last Updated: December 2024
Your privacy is important to us. This Privacy Policy explains how Helpd (“we”, “our”, or “us”) collects, uses, and protects your information when you use our mobile application.
Information We Collect
Information You Provide
Account Information
When you create an account, we collect:
- Email address
- Display name (optional)
- Profile photo (optional)
Task Data
When you use Helpd, we store:
- Task titles, notes, and details
- Due dates and reminders
- Categories, tags, and subtasks
- Attachments you upload
- Completed and archived tasks
Usage Data
To improve the app, we collect:
- Feature usage patterns (anonymized)
- Error reports and crash logs
- App performance metrics
Information Collected Automatically
Device Information
- Device type and model
- Operating system version
- App version
- Unique device identifier (for notifications)
Analytics Data
- Pages and features viewed
- Time spent in app
- Actions taken (anonymized)
How We Use Your Information
1. Provide the Service
- Store and sync your tasks across devices
- Send reminder notifications
- Power AI features
- Enable email-to-task functionality
2. Improve the App
- Analyze usage patterns
- Fix bugs and issues
- Develop new features
- Optimize performance
3. Communicate with You
- Send service notifications
- Respond to support requests
- Share important updates
4. Ensure Security
- Prevent fraud and abuse
- Enforce our terms of service
- Protect user data
Data Storage and Security
Where Your Data is Stored
- User data is stored on secure servers provided by Supabase
- Servers are located in the United States
- Local data may be cached on your device
How We Protect Your Data
- All data is encrypted in transit using TLS/SSL
- Data at rest is encrypted on our servers
- We use industry-standard security practices
- Regular security audits and updates
- Access controls limit employee data access
Data Retention
- Active account data: Retained while account is active
- Deleted tasks: Permanently removed after 30 days in trash
- Account deletion: Data removed within 30 days of request
- Analytics: Anonymized data retained for up to 2 years
Data Sharing
We Do NOT:
- Sell your personal data
- Share your tasks with advertisers
- Use your data for targeted advertising
- Allow unauthorized access to your information
Service Providers
Third parties that help us operate:
- Supabase (database and authentication)
- Apple (notifications and App Store)
- OpenAI (AI features - anonymized task content only)
Legal Requirements
When required by law or to:
- Comply with legal obligations
- Protect our rights and safety
- Investigate fraud or security issues
Business Transfers
In the event of a merger, acquisition, or sale, your data may be transferred to the new entity with notice provided.
Your Rights and Choices
Access Your Data
You can view all your task data within the app.
Export Your Data
Contact support to request a complete export of your data.
Delete Your Data
- Delete individual tasks through the app
- Delete your entire account in Profile settings
- Request complete deletion by contacting support
Notification Preferences
- Control reminders in app settings
- Manage notifications in iOS Settings
- Opt out of daily summaries
Account Deletion
To delete your account:
- Go to Profile → Sign Out
- Contact support@helpd.app to request complete deletion
- All data will be removed within 30 days
Children's Privacy
Helpd is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Third-Party Services
Helpd integrates with third-party services:
Apple Services
- Push Notifications (via APNs)
- Calendar (with your permission)
- Face ID / Touch ID (local only)
Supabase
Database and authentication. See Supabase Privacy Policy
OpenAI
Powers AI features. Task content sent for processing is not stored or used for training. See OpenAI Privacy Policy
International Data Transfers
If you are located outside the United States, your data may be transferred to and processed in the United States. By using Helpd, you consent to this transfer.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request what personal information we collect
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: We do not sell personal information
- Non-Discrimination: We will not discriminate for exercising your rights
To exercise these rights, contact us at support@helpd.app
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting an in-app notice
- Updating the “Last Updated” date
- Sending an email for material changes
Continued use of Helpd after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices:
Email: support@helpd.app
Response Time: We aim to respond within 48 hours.
Summary
| What We Collect | Why | Your Control |
|---|---|---|
| Account info | Create and manage your account | Delete anytime |
| Task data | Provide the core service | Delete individual tasks or account |
| Device info | Send notifications | Disable in iOS Settings |
| Usage analytics | Improve the app | Anonymized automatically |